FAQs

General Questions

1. What products does Andrewwi sell?
We specialize in high-quality kitchen appliances, including juicers, coffee machines, and agitators, designed for home and professional use.

2. Where is Andrewwi based?
We are located at 5211 Hillbrook Ct, Sugar Land, TX 77479, USA, and operate as an online retailer.

3. What are your customer service hours?
Our support team is available Monday to Saturday, 9:00 AM – 6:00 PM CST.

Ordering & Payments

4. What payment methods do you accept?
We currently accept PayPal (including credit/debit card payments processed through PayPal).

5. What currency are your prices in?
All transactions are processed in US Dollars (USD).

6. Do you charge sales tax?
No, we do not charge additional taxes at checkout.

7. How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number and carrier details.

Shipping & Delivery

8. Where do you ship?
We currently ship to all 50 U.S. states.

9. How long does shipping take?
Delivery times vary by location but typically take 3-7 business days after processing.

10. Do you offer free shipping?
Yes! We provide free shipping on all orders within the United States.

Returns, Refunds & Warranty

11. What is your return policy?

  • You may return unused, unopened items within 30 days for a full refund.

  • Buyer covers return shipping unless the return is due to our error.

12. How do I initiate a return?
Email support@andrewwi.com with your order number and reason for return. We’ll provide instructions.

13. What is your warranty policy?
All products come with a 1-year limited warranty covering manufacturing defects.

Product Support & Troubleshooting

14. How do I clean/maintain my juicer/coffee machine/agitator?
Refer to the user manual included with your product or contact our support team for guidance.

15. What should I do if my product stops working?
If within warranty, email support@andrewwi.com with proof of purchase and a description of the issue.

Contact Us

Still have questions? Reach out!
📧 Email: support@andrewwi.com